I kinda like how Cloudflare, even in the worst days, always provide a detailed picture of what happend and how to improve. This is the transparency that is needed.

https://blog.cloudflare.com/post-mortem-on-cloudflare-control-plane-and-analytics-outage/ https://blog.cloudflare.com/post-mortem-on-cloudflare-control-plane-and-analytics-outage/