the token was created with v4 spec, you can see this because the ecash string starts with cashuB instead of cashuA

some wallets are still updating to v4, and so you may find that some you can not claim cashuB ecash...

when in doubt, use cashu.me in any browser. recieve ecash, then send ecash but tap on v4 (button at bottom of QR) to generate a v3 (cashuA) ecash note your other ecash wallet will be happy with (or vice versa)