Go to where your users are. If that’s a physical location, join them, observe, and ask questions. If online, send out a call for volunteers. nostr:npub1wmr34t36fy03m8hvgl96zl3znndyzyaqhwmwdtshwmtkg03fetaqhjg240 and team did this recently for nos.social.

When trying out new ideas, show them screenshots and ask them open ended questions like: “What do you notice about this screen?” “If you wanted to do X, how would you do it on this screen?”

Also great to have a basic workflow of a new feature that you want them to walk through. Give them the objective, but don’t tell them the exact buttons to click on. See how they go about doing it.

Biggest revelation: The obvious things to you are not obvious to them.