Do you run latest version 0.1.8-beta.27 and if so do you see any popup with error message on app start?

Please check. There are cases where claiming fails an latest version prints a warning.

Ah I see the pic up the thread. That's it. Please go to Backup and Recovery, copy seed phrase and run through Wallet address recovery. It will sync missing profile authentication params necessary for claim to pass and solve it - restart after to force claim.