If you want to know how Alby does customers support on Nostr I'll tell you, they don't. I DM'd them some time back trying to get some help, never heard back from them.
Discussion
Hey! I'm really sorry to hear about your troubles. 😟 Our team has been quite overwhelmed lately. Please rest assured that any delay in response wasn't intentional. Could you kindly email us at support@getalby.com with all the relevant details, including any screenshots you might have? I'll make sure to personally review your case on Monday. Thank you for your understanding! 🙌
-JP
No problem, I didn't insist because it wasn't anything critical. The problem is still there so I might as well send you an email. Anyway, I didn't take it badly or anything, jut brought it up because nostr:npub1t0nyg64g5vwprva52wlcmt7fkdr07v5dr7s35raq9g0xgc0k4xcsedjgqv was specifically asking what you guys were doing.
I think this whole interaction shows exactly the point Tony was trying to make.