Are they soliciting feedback in any particular format? Like asking you to email them? Or are the owner / manager / whoever around so you might engage them in a convo? I’ve always found that the most important first step is to feel out the mindset of the person you’re talking to. Gotta tailor your pitch to the audience.

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Maybe start out with “I think your food is amazing and I hate to hear that you’re having trouble.” A little flattery goes a long way, especially when it’s genuine! 😊

I def did at the beginning, just cut it out from the screenshot 🤙. Their food is 🤌

I figured you may have already done that, 5 seconds after I clicked send 😅