Don’t use a hallucinating AI to explain company policies to your customers.
https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/
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Air Canada. We put the AI in Air!
It's almost as if the AI cares more about customers.
Honestly, the AI knows better. There’s nothing wrong here.
