Now we have fibre Internet, I wanted to cancel our FTTC Internet from BT. Low and behold, even though I signed up for it online and I’m out of contract, the only method to cancel is to phone them. Why? Because they want you to either not bother and keep paying for the service or you’ll call a sales person who’ll try and talk you out of it.

I’ve seen this before when I had to cancel my deceased fathers services. I actually cancelled his services while he was still alive, but had moved to a care home, but I actually used the death and bereavement option as it was the easiest route.

So as with Sky TV, I have unplugged the router and cancelled the direct debt. This time, however I have Watson, my AI phone receptionist who will field calls from British Telecom trying to convince me to stay, while I have Chatty, my legal AI, informing me of this new law being passed in the UK, which is the:

Equal ease of exit

Digital Markets, Competition and Consumer Act 2024.

If a customer enters digitally, they must be allowed to exit digitally — especially when the minimum contract period is finished. This is forcing companies to allow users to leave completed contracts as easily as they signed up.

I am going to let Watson know about this law through my control panel.