Sorry to hear that. Yeah, their channel management is atrocious.

My main problem with Alby is that folks keep pushing new users to Alby Go without telling them the full story. The happy new user then obtains a Lightning address, gets zapped (under Alby's custody), and those sats end up locked to pay for Alby services.

Then the new user, who knows nothing about Lightning, has to choose between:

1. Installing Alby Hub locally and praying it works, then paying to open their first Lightning channels

2. Buying a monthly cloud subscription from Alby

3. Getting out of Nostr and venting on the Fediverse or elsewhere that Nostr is just another cryptobro scam

Guess which option they usually pick? And I can't blame them either. I’d think exactly the same if I were in their shoes.