It’s a delicate balance. Definitely need to have that process in place but time and resources are limited and the user’s wishes are not always what’s best for the product. Having the time to explore things no user will ever ask for is also important.
Discussion
Also, sometimes what the user wants is not the idea solution.
Right. But he gives you clues to interpret and by adding your expertise you will figure it out.
Absolutely. It is a balance, but most of the time (often because of scarce resources) the user gets neglected.
I’m with you here. Totally right take