For sure, there are going to be exceptions, and sales skills are a great thing for some businesses, mostly B2B, because for B2C I pretty much share Clark’s take.

Recently I bought car insurance. I just wanted clear and honest information on the website, easy subscription and easy cancellation. I don’t want to speak to anybody, everything must be automated. I only want to deal with humans when it’s truly necessary.

Same with banks, I don’t need a personal finance assistant. I just want everything clear, honest, and fully automated.

And as those, many more examples.