HP Inc has reversed its controversial 15-minute mandatory wait time policy for customer support calls following significant backlash. The policy, implemented on February 18 across several European countries, was designed to push customers toward digital support options but faced internal resistance and customer frustration. The company now acknowledges the importance of timely access to live customer service agents.

https://www.theregister.com/2025/02/21/hp_ditches_15_minute_wait_time_call_centers/

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