Anytime you get an email from a company that includes the phrase “Why are we making this change?" it's never a positive sign.
Discussion
At this point I get worried when I get any kind of communication outside the normal order or delivery flow.
Yeah… Incident, Notice, Important Update, all forms of “someone has stolen your data”
Almost as bad as when you call and the automated system says, “Please listen carefully as our menu has recently changed.” Like, what the fuck, do you think I call your customer service line every day and have the options memorized?
And if you disable 0 to speak to a person you’re just a bunch of assholes.
I just press the 0 repeatedly anyway.