Same in Belgium, in Denmark... to get a new internet connection is a very big deal and can take even months. They are just useless.
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meanwhile, in Bulgaria, Serbia and Bosnia you can have 100mbit+ optic fibre hooked up, including dudes coming and drilling holes through your walls, within about 3 days, and you'll pay less than 20eur/month for it.
i couldn't stand living in western europe, it's gone completely mad. i was in england for a year recently too, don't miss it one bit.