“Over the last couple of years, we’ve actually been removing labour from the stores, I think with the hope that equipment could offset the removal of the labour,” Niccol said. “What we’re finding is that wasn’t an accurate assumption with what played out.”

https://www.theguardian.com/business/2025/apr/30/starbucks-says-cutting-shop-staff-in-favour-of-automation-has-failed

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