Can you explain how you believe this theft took place? He imported his seed phrase into the Ellipal app on his own device, (not a website) and that would be enough to expose it to a hacker? I feel like I’m missing some information.

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Hot wallets are vulnerable inherently.

As soon as that seed phase touches a device that can access the internet there’s a greater than zero percent chance you can loose your stack.

I understand that, I’m just wondering what happened after it was imported, like maybe he pasted it somewhere else that was accessible to a hacker.

Sounds like there’s a vulnerability in the app. But just an assumption

Well, that sucks for him, but the app sounds like a real piece of garbage if it didn’t have a warning or safeguard against that.

Add it to the long list of reasons not to shit coin.