Replying to Avatar Alby

Overnight we have received notices of some unusual requests to our infrastructure.

Over a short period of time many password reset emails had been requested from various residential proxies around the world. Our rate limiting protects against spamming attacks but requests got through to request password reset emails.

Many of the requests are likely for emails that had been included in some data breach or have been publicly exposed by their owner.

Password request emails also have been requested for lightning addresses which falsely exposed the user's email address. This had been a feature deployed to help users keep easy access to their accounts. But as many users post their lightning address on profiles like nostr this should not be exposed and a fix has been deployed immediately. Generally there should be no way to display a user's email address. We have failed here. About 5500 password reset emails had been requested by the attacker.

**We have not seen any abnormal related login activity and accounts are safe. People who got a password reset email can ignore the email.**

As we have seen a general increase in attacks on user accounts trying to brute force logins with some emails from some data leaks we have fully disabled password logins and require all users to login with the one time token. This adds an another layer of security.

Additionally we also offer the option to login with Google.

If you have questions or feedback, please let us know: support.getalby.com

My friend send transfer 1000$ to her Alby hub and she expect received soon . Been 2 days .

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Please ask her to reach out via support.getalby.com so that we can check what exactly happened.

I think she will received it’s just this is the first time so she will wait til 3 days . You guys mentioned this on your website . It will take 2-3 working days if I am not mistaken .

Right ?

Lightning payments are instant. Fiat payments related to one of the integrated exchange providers depend on there terms of service.

She has alby cloud pro hub , when she wants to top up her bitcoin , she need to buy bitcoin and through the third payment system like Mt. pelerin .. is it not right ? This is not transfer from lightning to lightning payment ..?

Don’t you not know this ?

Good to know that she used Mt.Pelerin. If she did KYC, she should receive it on the same day depending on the payment method she used.

If she didn't do KYC, she needs to wait 7 days. That's Mt.Pelerin's policy to ensure they are not scammed.