the seed is the keys, i'm not understanding what the problem is.
if you are getting a ledger first thing it asks you to do is write down 24 words and those are the seed inside it and can be entered into another wallet and voila wallet.
but maybe not if there is shitcoins involved, but as far as i know that seed is used with a standard bitcoin BIP whatever it is HD wallet.
There is no problem, the user is just confused. You're right you just load the seed words in a other wallet.
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