Hey Trust Wallet Customer Support Users,

On January 17, 2024, the third-party customer support service we use experienced a security breach.

Firstly, no user funds were at risk from the breach. We swiftly contained and mitigated the issue, found during a routine security check. The unauthorized access was limited to the names/nicknames and email addresses used to file a support ticket with us via the third-party system. The inner contents of tickets were not accessed.

Here’s what you need to know:

🔐 Your Trust Wallet and assets remain secure.

🚫 We will NEVER ask for your 12-word secret phrase. Do not share it with anyone!

👀 Be alert to “Phishing attacks” and anyone who contacts you pretending to be from Trust Wallet. Learn more: https://trustwallet.com/blog/how-to-spot-a-crypto-scam

Our commitment to transparency and security is paramount, and keeping you informed is key to maintaining your trust. That’s why upon discovering the issue, we proactively contacted the third-party provider to jointly investigate and ensure our public announcement was precise and informed.

To ensure future incidents are prevented, we’re rigorously evaluating our customer service solutions to identify the most secure options moving forward.

We apologize for any inconvenience caused and assure you of our ongoing commitment to maintain the highest level of security.

Please remember to always exercise due diligence and remain SAFU 💙