America has fairly robust laws to protect debtors from sleazy debt-collection practices, notable the #FairDebtCollectionPracticesAct (#FDCPA), which has been on the books since 1978. The FDCPA puts strict limits on the conduct of debt collectors, and offers real remedies to debtors when they are abused.
But for FDPCA provisions to be honored, they must be understood. The people who collect these debts are almost entirely untrained.
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