Profoundly true. Every aspiring software engineer should start in tech support.
Discussion
greating a good UX is hard, especially when you understand what you're building and how the technology works. it's hard to think about people that have no clue what they're doing.
It helps when you've had to tell a few grandma's to get their cup out of the cd tray and take the mouse off the floor. No, it's not a pedal and this isn't like a sowing machine