3be2cbbc5666776b589ab2f9a98e0d322118ce90b1f52339952f47b8d12e63f4 my app 🆔 iD, I paid 240 sats that I didn't receive at the time of the post. up to now. Still waiting. If you going to refund it, just zap me here. Thanks.
Hello Turismo. Thank you for your feedback, we truly appreciate users like you who take the time to share their experience. We’d like to kindly clarify that, as with many apps in this space, occasional technical or liquidity issues can arise. While not ideal, they’re a normal part of building and scaling financial infrastructure, and we’re always working diligently to resolve them as quickly as possible.
That said, we understand how frustrating it can be when things don’t work as expected. To help you (and others) stay better informed during such moments, we’d love to invite you to join our WhatsApp community (https://chat.whatsapp.com/I9NoEu9CNm0BnbxKTchi9y) where we share real-time updates and respond faster to concerns.
We’re here to build something that truly serves our community, and your support especially in tough moments goes a long way. We hope you’ll continue to walk this journey with us.
Discussion
We have a dedicated support email available on the app for any issues, especially if a transaction doesn’t go through. We’ve also shared our WhatsApp chat for instant communication, so we can resolve issues and process refunds promptly. We kindly ask that you use these channels, as we’re a small team and not always actively monitoring social media.
That said, please share your Lightning address, and we’ll process your refund there right away.
Also kindly share the screenshot of the failed transaction