đź“° News Alert...
đź”– Title: The Growing Challenge of Return Fraud: How Small-Time Tricks Add Up to Big Losses for Retailers
🗓️ Published: 2025-07-20T12:00:00.000Z
📄 Summary: Return fraud is steadily escalating across the US retail sector, with both everyday shoppers and organized actors abusing liberal return policies. Recent research reveals that out of $685 billion worth of merchandise returned in 2024, $103 billion involved fraudulent claims—such as returning damaged or swapped items, “wardrobing” (using items before returning), and false “package not received” claims. Small businesses like LI Toy and Game bear significant brunt, enduring losses with little recourse under major platforms’ “customer is always right” policies. Retailers are responding by tightening return policies, banning repeat offenders, and leveraging data analytics to distinguish legitimate customers from abusers, while personalized return policies emerge to protect both customers and merchants.
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🗞️ Source: Business Insider
đź’“ #RetailChallenges #ReturnFraud #EcommerceTrends