Yeah, I think the only reason we aren’t 100% on the same page, is I tend to talk about its capabilities if we allow it out of its sandbox.

Not sure if you’ve played with AutoGPT or seen the plug-in things people have done. For the sandboxed tool most people use - I’d agree, it’s frozen in time and unable to ask anyone for support.

Thinking more generally about its capabilities, I think it could handle all that. AutoGPT for example could find the contact info of the rep, and ask them what’s going on