I'm hearing physicians say the same of residents and med students.
Discussion
In my experience with doctors, I can feel the years they've spent rote memorizing symptoms and treatments. It's like they're just trained like diagnosis machines. And they forget that there's a real person in front of them and not an exam sheet.
That's a different known problem and it tends to be present in some people from day one (most meds schools try to balance this out in various ways). Different personalities enter medicine. Differential diagnostic skills are fairly standardardized in process, but are like any skill that should improve over time.
But one's ability to interact personably with other humans is entirely contextual, depending on the provider, patient, situation, branch of medicine, and even combination of those things. We all know at least one who lacks many social skills. But that's probably true in most professions and isn't necessarily a product of any procedure or methodology.
But there's also many issues that need to be addressed. I've been so overworked that I have to become basically an assembly line robot just to serve every patient in the ED. I want to take more time for pleasantries but I literally can't. And many primary care providers and staff are experiencing this. And that's the worst setting to have this issue because it's supposed to be the hub of healthcare. Like that is THE place people are supposed to have the time to explore and really spend time with providers.
The way you describe it almost sounds like a story from a battlefield medic, where injured folks are coming in so fast you can hardly treat them all properly.