Hey! Thanks for your message. I'll address all your questions now,
I don't think we can differentiate Hurricane affected people from other users, if you need to make a proposal about it feel free to write to hello@getalby.com . Support & inquiries requests can be better handled at getalby.com/help and always leave your email in the chat just in case we are not online, we can still reach you back.
"What is the purpose of the savings account?"
-> It is the onchain side of your self-custodial wallets. A self-custodial wallet has its own lightning network channels. In order to create a channel with your own funds you need to do so with onchain funds. Also, If a channel ever closes, those funds need to go somewhere: They go to the onchain side of your wallet, your Savings Balance.
"Will there be a connection to a hardware wallet in the future?"
-> Nothing like that is thought at this moment. You can always place your suggestion on our feedback forum: https://feedback.getalby.com/
About having your money off the exchange, we also do not recommend using the "Savings Balance" as a long-term hodl account. It is more like an in-between onchain Savings Balance, where sometimes funds have to be moved in between on-chain and the lightning network, that is why it must exist.
Alby Hub is mainly a lightning network wallet & swiss knife that will let you do lots of things with your Bitcoin in the lightning network with the use of app connections. That is why you must choose us ;)
Feel free to reach us back if you have further inquiries,
Best,
JP
I completely understand. The hurricane remark was more of a joke. You’re a company, like any other.
I appreciate your explanation of the saving account, that makes perfect sense as I start to understand lightning a bit better. And that also explains why there are no plans for question two, haha.
I can certainly appreciate the utility of this product, the exceptional customer service and the noob friendly nature, which is why I had to give it a try. However, it’s possible that it may not be the right fit for me at this time.
Nothing that you have done, but I just don’t know if/when I would ever be able to use your service as it is meant to be used since most of my funds would be going towards bitcoin(savings). I would keep the minimal I could on lightning, just to have some to zap and keep the channel open, at least for now, til I get a healthy stack. Which seems the complete opposite of what you’re offering. I am sure by the time my sats get that stacked, lightning will have become the default currency anyways. 😝
If at any point in the future, y’all add some sort of cold storage option, I would certainly jump all over that. It has been nice having personal support. 😊
Everyone can go at their own pace, no rush. We'll be here whenever you're ready to dive into the Lightning Network universe 🚀🌍⚡
Best,
-JP
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