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Replying to Avatar atyh

I found a lumberyard/hardware store nearby that is not a chain store. Its literally in the woods, next to a locally owned fruit stand, and they have free fresh brewed coffee at the front of the store.

I tried to discern how theyve been able to stay in business with a Lowes nearby, and Amazon being ubiquitous.

Its service. They have several offices on the side with super knowledgable people, who do nothing but try to make contractors lives easier. All a contractor has to do is call their favorite rep, and whatever they need, will be delivered to a jobsite.

That, is why they aren’t just surviving, they’re busy.

And that is what is increasingly missing in the mega corporate box store world. Which means opportunities…

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wil 2y ago

That’s common where I live. Hardware stores professional customer service never died

Bolts come in too many different forms & sizes for a big box store to compete with their low income/inexperienced workers

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