It makes sense once you think about it. They can't give out hints how to out smart their compliance. Still frustrating to get flagged and blocked as a regular person. I also found it weird there is no additional verification option.
How about I send you a video of me on my front lawn with my house in the background holding my passport in my teeth doing a handstand and saying I am the real guy and I actually do want an account, an identity thief didn't do this.
Also worth noting, KYC onramp BS is a fiat problem not a bitcoin problem.