I know CS agents take a lot of flack from customers, but if businesses are actively taking strides to numb the result of a poor product or service, who does this help?
Is this really the best generative AI can do?
Discussion
You know service isn't great when you call somewhere for support and there's a new message before you get put through that asks you not to be rude to or abuse the agents. 😂
LOL for real, they try to pre-guilt you into not taking out your frustrations on the staff that has the highest churn rate, I think services like this have to be aimed at either insurance companies or government departments lol
