the customer is the insurance company.

the goal is to make health care as expensive as possible so insurance companies have higher revenues.

the way to do that is to make sure every "cure" only hides symptoms without curing anything and while creating 10 other real conditions as "side effects"

these "side effects" are actually the goal while masking of the symptoms is only an excuse to get you to accept the drug.

oh look our drug lowered your blood pressure ! ( which you could have accomplished simply by eating less ) too bad now half your organs are failing, but we have drugs for those too !

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Discussion

I agree with your sentiment in the problems with healthcare, but disagree with the view that the insurance companies are customers.

Medical facilities can’t bill patients insurance without having MD’s to provide the care. Healthcare facilities are merely infrastructure for licensed professionals to provide billable services within.

From the perspective of the business of healthcare, which are the places you actually go to receive the care, the customers are the doctors.