My bank, SEB, suspended my ability to send SEPA payments because I had not sent any in the last 2 months. The app told me to call customer support. The representative said this is SEB’s new policy due to scams.
I had to answer questions about who and why I was sending a payment to get it re-enabled, ironic when my reason was to donate to a privacy human rights non-profit.
SEB’s policy mandated a 24 hour delay in regaining access after approved.
/cont
/cont SEB has added friction to making a SEPA payment.
Instead of a single screen form, I first had to register the recipient. Successfully doing so led to a dead end. I then had to use the hamburger menu to go back to the payment screen and then navigate to the SEPA screen. I selected the recipient, put in the amount and note, added it to outgoing payment list, and then signed with BankID.
This experience is why Visa and Mastercard get to take 2–3% of countries’ GDP.
Sparbanken too. They have removed overseas payments from their app and customer support claims "they now do each one manually over the phone".
What's going on?
