NICE Recognized for European AI Product Innovation Industry Excellence

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NICE has received Frost & Sullivan’s 2024 Best Practices New Product Innovation Award for its advancements in AI for Customer Experience (CX) solutions in Europe. The award specifically recognizes NICE’s Enlighten portfolio, which includes the Enlighten Copilot, an AI tool that analyzes CX data in real-time to provide actionable responses and content to employees and supervisors. NICE was also recognized for its successful implementation of CX AI solutions at Republic Services, resulting in a 120% surge in coaching actions and a 33% improvement in customer sentiment. NICE is a global leader in CX AI technologies and has previously received Frost & Sullivan’s 2023 Customer Value Leadership award for its AI-enhanced workforce optimization solutions in North America.

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https://finance.yahoo.com/news/nice-recognized-european-ai-product-113000430.html