As someone who used to use the Airbnb platform several times a year, I’ve noticed a clear decline in the quality of service - both from hosts and from the platform itself when support is needed.

But the level of gaslighting I experienced over the past few days was something entirely new to me. It left me seriously considering whether I should stop using the platform altogether.

I remember during covid, economists predicted that the side effects of the crisis would appear years later - and that a drop in service quality would be one of them (which we already see in gastro for some time now).

So I guess this is it.

I’m always trying to improve my services as I raise my prices, because that feels like the right and natural thing to do.

I just can’t understand people who go like - my costs are rising, so here is my shitty and overpriced service - and be grateful I’m even still offering it.

F that.

Here is a nice pic as an apology to you to have to witness my frustration. 😁