Replying to Avatar Leo Wandersleb

Revolut is a nightmare.

A friend convinced/bribed me to open an account and I never used it. Now, on a different phone with no access to the old number with my account apparently suspended for not reacting to something last year, I'm jumping through hoops to proof I am myself but the worst thing about that is that every time the app actually closes, it forgets that I was chatting with their support so it asks me to take a selfie and to take a picture of my driver's license front and back and then permits itself some 10 minutes to reflect on my input. The kicker? Even when it returns that my ID was denied, it lets me chat with support after that. I had to do this for 8 times already. Crossing fingers it's the last time now.
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cvinhaes 1y ago

Why not just changing your card provider? No way I’m going to take selfies and send to a 3rd party, thank you very much I can always change bank or card provider.

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Leo Wandersleb 1y ago

I want my money out and they won't give it to me unless I do the dance. If I could tell them instead where to donate the 250€, I'd do that but I hate the idea that they make money from causing this friction, so I find it at least somewhat good to know that there is some support cost on their end, too.