"Bitcoin has come much further and much faster than people expected. There was a saying in the early dotcom era about “internet time,” and bitcoin time seems to be moving even faster."
- nostr:nprofile1qqsqyredyxhqn0e4ln0mvh0v79rchpr0taeg4vcvt64te4kssx5pc0spr9mhxue69uhhyetvv9ujuumwdae8gtnnda3kjctv9u45qua8 
"We have something that is pretty organic in nature and very principled in its original design."
— @jack on #Bitcoin 
Hi Maria
We never received your latest email saying you did not have the LN Invoice you paid, otherwise we would have replied. In our records we replied to you on August 18 and then did not hear back.
Sending us just a payment hash and secret (which was your initial email) was not enough for us to track this down, which we did explain in the email and requested other data points you could provide us instead (LN Invoice, exact sats amount, of order reference ID).
We know for sure our email service is working, so we aren't sure why we're not receiving some of your emails.
Nevertheless, we can see you've provided the reference ID in the email you screenshotted here - this is enough for us to track that order down. We have found that order now, and it was purchase on a second account you had (which we also mentioned in our email) - this is why it didn't appear for you at first. You are checking the wrong account. The account it was ordered on has the username 0210e1d9c4ffc52 (likely another LNAuth account by the looks of it).
If you log into your second account (username 0210e1d9c4ffc52) you will find the card details there. It has actually been there all along. If for some reason you cannot access that account anymore, then we can provide the claim link and challenge token for that card via Nostr DM here - just let us know.
We appreciate your adversarial thinking, but we haven't built our reputation by stealing customer funds or ghosting support tickets. This genuinely is a misunderstanding related to not receiving what looks like your latest few emails, as well as you using multiple accounts. If that ever happens in future you can always reach out via our Nostr, Telegram, or X account.
We posted this in reply to your their message, but what you're describing does not sound like any of our recent support tickets.
Contact us at support@thebitcoincompany.com we never ghost on support tickets and always fulfill our orders (or will provide a refund if we cannot).
This does not sound remotely familiar. Reach out to us at support@thebitcoincompany.com and we'll get to the bottom of it. We always make good on orders and always reply to support tickets within 24 hours.
#Bitcoin is illuminating, even in the darkest of times. 
"Bitcoin is a teacher."
— @LibertyBlitz 
"It should be obvious by now:
#Bitcoin, not blockchain.
#Bitcoin, not crypto.
#Bitcoin, not DeFi.
#Bitcoin, not Web3.
#Bitcoin, not CBDCs.
#Bitcoin, not centralized neo-banks that sell you fractional-reserve paper bitcoin.
#Bitcoin."
- nostr:nprofile1qqsxu35yyt0mwjjh8pcz4zprhxegz69t4wr9t74vk6zne58wzh0waycppemhxue69uhhjctzw5hx6ef0qythwumn8ghj7un9d3shjt3s0p3ksct59e3k7mf0qyt8wumn8ghj7mn0wd68ytndd9kx7afwd3hkctctqc4jq 
“Being a #Bitcoin Maximalist is not a choice. You slowly become one, simply by seeking the truth.”
- @corybates1895 
“The nature of Bitcoin is such that once version 0.1 was released, the core design was set in stone for the rest of its lifetime.”
— Satoshi Nakamoto
"It gives me hope for the future. These #Bitcoin guys are charging up the hill w/ a sharper spear & we're going to kill this fiat monster. The system's broken. The wrong people are winning. Let's crush these assholes."
- nostr:nprofile1qqsypjyxzkns7qnxrylzsgh3h53e3sd86mq8auv24dr4mtkxdqlzjccpzfmhxue69uhhqatjwpkx2urpvuhx2ucpzdmhxue69uhhyetvv9ukzcnvv5hx7un8qy28wumn8ghj7un9d3shjtnwdaehgu3wwanqhaaz6w 
Hey, we got back to your support ticket about this and the card is in your account. We don't provide support via Telegram which you'll notice from our pinned message. Support is available through the app itself or via support@thebitcoincompany.com - we always reply within 24 hours there.
You might have noticed there were infrastructure issues due to the CrowdStrike/Windows update. This impacted our gift card providers temporarily.
They do work in Australia and are virtual cards, yeah.
Our existing Visa cards and these new Mastercard's both work in Australia (the international versions that is).
It's quite a while off that we'll have a specific AUD card, although the USD cards fill that gap in the meantime.
Our prepaid Visa cards are still available in that case and they require almost none of what you mentioned.
There are no perfect solutions, only trade-offs. These cards offer greater reliability and more country/currency support than our Visa cards, but to offer those improvements they require additional verification steps.
If they don't fit your use case, then we understand completely.
Understanding #bitcoin can be a lonely place sometimes.
You're not alone though - we're all right here with you. 
"The future is here, it just hasn't arrived everywhere yet!"
- @bitcoin_ring on #bitcoin 
At BTCPrague I noticed https://thebitcoincompany.com/ and tried it out. It's slightly cumbersome as the app has no idea of the giftcard credit card balances but it works sort of. Already paid all kind of stuff with these virtual gift CCs, including ChatGPT, Mercadolibre and DigitalOcean.
A bad thing about these cards is that you always end up with some residual amount that you won't spend ever and after 6 months they expire, leaving you nothing.
The good thing about DO accepting these - in theory - is that I can top up my balance by arbitrary amounts there so I thought I could collect such residues in my DO balance but all attempts to spend close to the card's balance somehow fail.
What do others do to not lose some dollars on each card?
Glad to hear you tried us out, and we appreciate the feedback!
The way our card provider's API functions doesn't allow us to present info like card balances within the app unfortunately. Although this is something we'd prefer to have too, when possible.
In terms of dealing with small balances - ideally you use it in a way that doesn't leave dust. Eg, buy the exact card value needed for your purchase (while keeping in mind the 2.5% + $2 forex fee if spending outside USD/USA).
Alternatively, if you use one card multiple times and end up with a small balance, you can ask a merchant to split the transaction over two payment methods (works well at gas stations, based on user reports).
We'll have a Mastercard launched soon with different currencies (USD, EUR, CAD, GBP) and better forex fees (2% flat when spending outside the card native currency).
Overall there are always trade-offs with these kind of products though. If they fit your use-case it seems awesome; if not, they'll be very clunky. That's why we keep expanding our range to cover as much as we can.
"I'm convinced #Bitcoin'ers are either brilliant or all idiots.
Either we are insane, or directionally correct.
... TAKE NOTE
What we believe is so absurd that if we are partially right, we are probably entirely right.
#Bitcoin is going up forever."
- @luke_broyles
Hey OceanSlim - our cards are not reloadable. Also note we'll only have virtual cards available via the app (ie, not physical cards).