You are spot on about the experience being the important part; it has nothing to do with the $5.

It really just has to do with feeling like support doesn’t care… like at most other companies. It is even more frustrating when it’s a company I truly support and use so often, like Cash App.

Your suggestion for what might’ve happened would be something to consider, except that my daughter and I actually have different last names.

Also, my brother-in-law, my sister-in-law, my nephew’s wife, or anyone else tangential to my family might share my last name. Surely someone with the last name Smith probably knows other people with the last name Smith that they aren’t related to. It makes no sense that something like that should present a problem.

Either way, Cash App support should be able to fix it or at least tell me the problem, but instead you and I are left to speculate since they won’t help.

I don’t care if we get $5; I care that I get support, answers, and a standard level of respect from companies.

I don’t care about the five bucks, I care that support wouldn’t address our questions at all and then dismissed us and closed the chat. My daughter was excited to finally have a Cash App and get her first debit card and then she got disappointed by the unexplained letdown of not getting the bonus. I reassured her that support would definitely clear things up and then… nope. They literally told us they couldn’t help so I thought maybe you could.

Hey #[1]​ wanna hear a joke? Cash App support. Seriously, though, I feel like I’m just talking to a very unhelpful bot. Am I? I helped my daughter set up a Cash App account using my referral code to sign up. She linked a bank account and applied for a Cash Card and sent five dollars within her first 14 days. We were both denied the referral bonus even though we met all of the requirements. Support will not answer our questions or give us a reason. She is a teenager and was excited to get her first debit card. I hyped up Cash App for her and now she is slightly disillusioned and thinks “they are just like all the other companies that lie”. Bummer for us and not a good look for Cash App. Help?

#[0]​ Any idea how a nostrich like myself might get a Bluesky invite? 🤙