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Amaya
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all roads lead to Bitcoin
Replying to Mysterious Hamster

Hi sorry we're still trying to locate some deposits. If you have any transaction ID's or lightning invoices or even just amounts and times that you can share that might help us find them faster please DM or send to support@coinos.io and we'll do our best to get them restored ASAP.

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Amaya 7mo ago

Ok I’ll DM here

Replying to Mysterious Hamster

We've just enabled withdrawals for another 1000 accounts or so. We're still piecing together account balances and transaction history from our logs to recover the information that we lost last weekend.

About 80 accounts remain that still have locked funds because we suspect we may be missing withdrawal records for them. Our priority is to get those sorted out ASAP. More than that number will be missing deposits but we'll be tackling those in due course.

Missing deposits may be harder for us to confidently assign to the right users so we may end up asking for help with that but we'll update again when we have a clearer picture of what we can do with what we have.

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Amaya 7mo ago

I still have my deposits missing. Please help me!

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