I think I spent about 6 hours with support today, they must've been pretty tired of me by the end I think! But I've also done my own head in in the process and not sure if it will pay off eventually or not.
Discussion
Mostly with online chat support though. Was on the phone for a while but after the best part of an hour, mostly on hold and getting transferred, I realised it was probably sending my phone bill through the roof calling abroad.