it's really hard to understand what users want and need without speaking to users or interacting with users. people in the trenches know these things better than those that do not.
Discussion
good article and it also reaffirms what im doing with community outreach and devrel.
It's a heavy read and over a decade old now, but his book was a big lightbulb for me when it came out.
https://www.amazon.com/Four-Steps-Epiphany-Steve-Blank/dp/0989200507
The other is The Mom Test by Fitzpatrick.
https://www.amazon.com/Mom-Test-customers-business-everyone/dp/1492180742
thanks for the recommendations.