Replying to Avatar BitcoinBrabant

RECALL 🚨 ‼️ LEICKE ADAPTERS for bitaxe gamma. Over the past 1+ year we have sold and used Leicke adapters without an issue and they have proven to be great with the Supra, having an amazing track record. In the past weeks we’ve seen more and more burned U3 chips on the gammas. Always with the 6A 30W 5V adapters by Leicke. Never with our own manufactured bitaxe branded ones.

In general after months of proper operation the client updates the firmware or repowers the bitaxe. Or sees that the bitaxe has stopped hashing. After plugging the adapter back in the U3 chips burns. This in general happens after many weeks/months of operation.

Since we’ve seen more and more of these issues we’re recalling all of our hundreds of adapters to replace it with our own production ones, that have not seen any problems.

Now the difficulty adjustment is here for us, we delete all client data after shipment. So please spread this message if you know people who ordered a gamma with us and have them do the following.

Check if you have a Leicke 30W 6A 5V adapter (other Leicke adapters are perfectly fine for more than a year, so don’t worry about them). If so go to our website and use the contact form.

Send us your order number, e-mailadres you want us to use for your shipment and the shipping address. We will delete the email coming through the contact form directly after shipment.

We hope to be able to keep as much hash as possible online through this recall. Very sorry but after many discussions we were always sure the Leicke was the best product before we produced our owns. Now it became clear after long term running its not the best for the job. We’re sorry we failed there and will keep improving. This will cost us a lot, as we’ve shipped hundreds of these adapters… hope we are here to see a long lasting relationship with our clients.

Approximate loss until now:

€8000,- (burned bitaxes and adapters to be replaced)

Expected total loss:

~€15.000,- (all adapters to be replaced)

Potential loss if not recalled:

€60.000,-, hundreds of unhappy customers and potential bankruptcy as there is basically no margin in this business, would be the nail in the coffin.

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Discussion

Best of Luck! 🫡

If a small company did me right I'd probably just buy my own adapter to help them out a little.

What are the specs on U3? It looks easy to replace. Has anyone tried it to see if they come back after replacing it.

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I hope BitcoinBrabant survives this, the technical follow up on the product and the communication to the customers is excellent, clear and to the point. nothing that BitcoinBrabant could have prevented because the thrust in the Leicke adapters producent. I will check my adapter this evening after work and if impacted I’ll just bear the cost myself. Hoping for the Best to BB 🤞👌