Spaniard here. Though I would agree with you, I guess the part of that statement that you don’t mention is that all actions have consequences, right? Also words.
Meaning, if you call me son of a bitch, I might punch you in the face
Without consequences, you would devalue words and language
Yes they do
This is a key point. It's a large reason why discourse on the Internet gets so much worse than irl. You can't punch someone over the Internet.
I experienced the same working tech support for a small ISP. Customers would be horrible on the phone, yelling & threatening me. When they came into the office and realized I was 6'3" 200lbs they immediately had a change of attitude.
Yeah, I hope that WoT will fix that incentive over time
