Amazing haha thanks we solved it! she didn't send it to me but to the community I posted in hahaha #noobs
I love the support here! #nostr
That is not normal. I've never seen this. If she has made a payment and it settled, then I would go to the transaction, get its paument details and get the lightning invoice (there's usually a "pre-image" but it seems their wallet doesn't provide that???!)
Then try to get support from them here: https://support.walletofsatoshi.com/support/home
You are both fortunate that you both used the same service provider and unfortunate that you both used a custodial wallet.
My guess is that the payment system worked flawlessly but there was some issue at the service provider level.
Discussion
No replies yet.