I've found ChatGPT isn't that great to help troubleshooting specific software, but is pretty awesome to use for troubleshooting code.
With specific software I think too many things are arbitrary or human dependent like names of things, whether the editing tool is called "cut" or "split," and that sort of thing. It often just makes up effects or tool names that don't even exist. Which makes sense because its a general language AI not a software specific AI (which I actually hope/think will be a really big thing in the coming years)
Whereas the syntax/naming conventions/commands in code is not app specific, but is universal across the language. Therefore it has far less of a problem pulling together related and specifically applicable chunks of code in response.