I understood the goal behind that initiative; kinda like pay it forward
never partook in it myself, but I got the sense it was altruistic in nature
I’ve heard support horror stories, but in my personal experience, I’ve had impeccable interactions
I won a shakepay contest and the prize was a #coldcard, when I got it it was bricked, so contacted coinkite CS, but - not to disparage them as a company - the experience sucked, they dragged their feet the whole way, even after I provided video proof
the shakepay CS rep assigned to this issue straightaway said they would reorder a new one and send it to me themselves
🤷 that’s my two sats