I understood the goal behind that initiative; kinda like pay it forward

never partook in it myself, but I got the sense it was altruistic in nature

I’ve heard support horror stories, but in my personal experience, I’ve had impeccable interactions

I won a shakepay contest and the prize was a #coldcard, when I got it it was bricked, so contacted coinkite CS, but - not to disparage them as a company - the experience sucked, they dragged their feet the whole way, even after I provided video proof

the shakepay CS rep assigned to this issue straightaway said they would reorder a new one and send it to me themselves

🤷 that’s my two sats