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Replying to Avatar Shawn

The dismal state of call center-based support in FinTech is one of the greatest opportunities for Bitcoin. Unfortunately, call center-slop even extends to giants like CashApp. I just experienced it.

The more self-sovereign we can become— world-class UX, self-service, peer-to-peer support—the more we will win.

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Daniel 3w ago 💬 1

I’ve had really good experiences with both strike and River customer service.

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Shawn 3w ago

Same. Both are models of what good looks like.

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