The dismal state of call center-based support in FinTech is one of the greatest opportunities for Bitcoin. Unfortunately, call center-slop even extends to giants like CashApp. I just experienced it.
The more self-sovereign we can become— world-class UX, self-service, peer-to-peer support—the more we will win.
I couldnt even find a customer support number for them, just a useless email that responded with a bot. Dorsey could learn something from Mallers. Strike has a call-back number, i used it and it works great. Spoke to a human that spoke english, and they called back in less than 30 mins. Someone with Dorsey's resources can do much better.
100%. I appreciate that Block is operating at a massive scale, but the support I received was terrible.
