That's some incredible customer support. It sounds like they're doing everything they can to make their customers whole. Perhaps I was wrong with my initial reaction to their current situation.

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I think the initial reaction was appropriate, but they are making amends by doing the right thing. For that, they deserve props.

since you find yourself on a self-corrective streak, might I ? :

https://m.youtube.com/watch?v=iMd1kf3OSuU&pp=ygUWc2V4dWFsIHV0b3BpYSBpbiBwb3dlcg%3D%3D