None of the kyc exchanges I've used in the past have my current address, but strike does. So this has me wondering what strikes security looks like and if they're advocating for additional security for their users?

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we have strict access controls on sensitive user info and all customer service reps are well paid, vetted, and hired internally

I don't doubt that. Moreso it'd be cool for them to push some educational materials to customers that'd help in the event of this type of breach. No one is "unhackable" but I'm guessing the answer is just offsite multisig.

will consider, it is difficult because there is no “one size fits all” advice

highly recommend multisig for large holders, anchorwatch is a solid option for less technical users, they hold your hand through the process and insurance covers theft

onchain privacy is an important piece as well

and home security in general, cameras, guns, etc - don’t be a soft target

KYC is the problem! That's my note