we have strict access controls on sensitive user info and all customer service reps are well paid, vetted, and hired internally
Discussion
I don't doubt that. Moreso it'd be cool for them to push some educational materials to customers that'd help in the event of this type of breach. No one is "unhackable" but I'm guessing the answer is just offsite multisig.
will consider, it is difficult because there is no “one size fits all” advice
highly recommend multisig for large holders, anchorwatch is a solid option for less technical users, they hold your hand through the process and insurance covers theft
onchain privacy is an important piece as well
and home security in general, cameras, guns, etc - don’t be a soft target
KYC is the problem! That's my note